Late Cancellation & No-Show Policy

Late Cancellation & No-Show Policy for Appointments

To keep appointments fair for all clients and to protect reserved appointment time, the following cancellation policy applies to all Glossiva bookings.

Late Cancellation

If you need to cancel or reschedule your appointment, please give at least 24 hours’ notice.

• Cancellations made with less than 24 hours’ notice may be charged 50% of the booked service price.
• This fee must be paid before another appointment can be booked.

No-Show Appointments

If you do not attend your appointment and do not contact me in advance, this will be considered a no-show.

• A no-show will be charged 100% of the booked service price.
• Any outstanding no-show fee must be paid before a future appointment can be booked.
• Repeated no-shows may result in appointments no longer being accepted in advance.

Late Arrivals

Please arrive on time for your appointment. If you are more than 15 minutes late, your appointment may need to be shortened, rescheduled or cancelled, depending on the time available.

If the appointment cannot go ahead because of a late arrival, it may be treated as a late cancellation, and the applicable fee will apply.

Emergencies

I understand that genuine emergencies can happen. Each situation will be considered individually and, where appropriate, the cancellation fee may be waived.

By booking an appointment with Glossiva, you confirm that you have read and agreed to this cancellation and no-show policy.

Thank you for understanding and respecting my time and other clients’ appointments.